Final Review

Final Review - O.B Final Review GROUP/ORGANIZATIONAL LEVEL...

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O.B. Final Review GROUP/ORGANIZATIONAL LEVEL MULTIPLE CHOICE 1. Your CEO is considering downsizing your company, and she asks you for advice about whether it is a good idea. You talk her out of it by mentioning all of the following as reasons that downsizings tend to be ineffective EXCEPT: (a) They reduce survivors’ loyalty and trust in management (b) They reduce survivors’ motivation and productivity (c) They lead survivors to focus narrowly on protecting their jobs, rather than focusing more broadly on contributing and innovating (d) Most of the time, managers have to replace the very people they fire, who have specialized skills (e) They cause feelings of procedural injustice, reducing victims’ self- esteem (f) They increase the chances that victims will engage in violence, sabotage, or theft Use process of elimination to eliminate A, B, C, D, and F o Don’t always cause procedural injustice, can be done well o If they do cause procedural injustice they wouldn’t have the effect of reducing self-esteem. People’s self-esteem would be boosted if they thought their lay-off was due to the company messing up and not their own incompetence 2. In addition to entering and contracting, what are the other phases of the planned change process? (a) Diagnosing (b) Planning and implementing change (c) Evaluating and institutionalizing change (d) a and b only (e) a and c only (f) a and d only (g) b and c only (h) b and d only (i) c and d only (j) a, b, and c “model for managing change” 3. According to the textbook, which third-party intervention has low process control but high decision control? (a) Arbitration (b) Inquisition (c) Mediation (d) Summary jury trial (e) Mini-trial (f) Court (g) Voting Correct Answer: A, C, or D o There’s a logic for all of them, he would have given credit for any.
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o There won’t be many questions where multiple answers will be accepted but if there are it’s in our favor. SHORT ESSAY 4. A group of BSBA students is working on a project to help international students adjust to UNC. They decide that it will be helpful to provide an overview of the Kenan-Flagler culture. (a) List the three key elements of organizational culture as described in class and the textbook (Schein’s model). (b) Describe how each of these three elements is experienced at Kenan- Flagler. (c) The Competing Values Framework emphasizes two basic dimensions of organizational culture: flexibility vs. control and internal vs. external focus. When these two dimensions are crossed, there four basic models of organizational cultures, each with its own set of benefits: -Internal flexibility (human relations model): participation, openness, commitment, morale -External flexibility (open systems model): innovation, adaptation, growth, resource acquisition -External control (rational goal model): accomplishment, productivity, direction, goal clarity -Internal control (internal process model): stability, control, documentation, information management
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Final Review - O.B Final Review GROUP/ORGANIZATIONAL LEVEL...

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