{[ promptMessage ]}

Bookmark it

{[ promptMessage ]}

CMST 342 - Lecture 11 Course Hero - theWorkplace Chapter11...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
Processes of Emotion in  the Workplace Chapter 11
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Emotion in the Workplace Most models governed by logic and rationality Interactions often governed by emotion Scholars beginning to appreciate emotional nuances
Background image of page 2
Emotion in the Workplace When theorists moved away from purely logical  models moved to models that considered bounded  rationality Mumby and Putnam began to look at emotional life as  central focus  Consider ways paying attention to emotion might lead to  new ways of understanding
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Jobs that involve emotion
Background image of page 4
Emotion as Part of  the Job In many jobs, communication between employee  and client involves some degree of emotional  content Emotional labor Surface acting Deep acting
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Emotion as Part of  the Job Generalizations from work on emotional labor: Seen as way to increase success of organization Most research considers emotion controlled through training Most research considers emotional displays related through deep acting or surface acting Workers are aware they are acting
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}