CMST 342 - Lecture 11 Course Hero

CMST 342 - Lecture 11 Course Hero - Processes of Emotion in...

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Unformatted text preview: Processes of Emotion in the Workplace Chapter 11 Emotion in the Workplace Most models governed by logic and rationality Interactions often governed by emotion Scholars beginning to appreciate emotional nuances Emotion in the Workplace When theorists moved away from purely logical models moved to models that considered bounded rationality Mumby and Putnam began to look at emotional life as central focus Consider ways paying attention to emotion might lead to new ways of understanding Jobs that involve emotion Emotion as Part of the Job In many jobs, communication between employee and client involves some degree of emotional content Emotional labor Surface acting Deep acting Emotion as Part of the Job Generalizations from work on emotional labor: Seen as way to increase success of organization Most research considers emotion controlled through training...
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CMST 342 - Lecture 11 Course Hero - Processes of Emotion in...

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