CMST 342 - Lecture 9 Course Hero

CMST 342 - Lecture 9 Course Hero - Conflict Management...

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Unformatted text preview: Conflict Management Processes Chapter 9 In terms of conflict, I would describe myself as: 1 2 3 4 5 24% 19% 19% 18% 19% 1. An Avoider 2. An Accommodator 3. A Competitor 4. A Collaborator 5. A Compromiser Conflict Management Processes Conflict can be destructive and constructive Through communication, members create and work through conflicts in ways that are functional or dysfunctional Defining Conflict “Interaction of independent people who perceive opposition of goals, aims, and values, and who see the other party as potentially interfering with the realization of these goals (Putnam & Poole, 1987)” Defining Conflict Incompatible goals Interdependent behaviors Role of interaction Expression of incompatibility Levels of Organizational Conflict Interpersonal level Intergroup conflict Interorganizational Emphasizes role of boundary spanners Managing Organizational...
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CMST 342 - Lecture 9 Course Hero - Conflict Management...

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