CMST 342 - Lecture 3 Course Hero

CMST 342 - Lecture 3 Course Hero - Organizational...

Info iconThis preview shows pages 1–12. Sign up to view the full content.

View Full Document Right Arrow Icon
Organizational  Communication CMST 342 Lecture #3 Scott Eldredge August 30, 2011
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Theory of Scientific Management n Developed by Frederick Taylor n U.S. Businessman, early 20th century n Concerned with the relationship between  employee and manager n Concerned with control of the individual
Background image of page 2
Issues Concerning Taylor n Uneven work quality n Brought on because newcomers learned by  watching more experienced workers.  n Requires the experienced worker to be effective  and efficient. n Piecework Pay n Paying a worker for work completed n Ends up causing issues with how much should be,  or could be done n Rate Busters n Systematic Soldiering
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Scientific Management n Advocated by Frederick Taylor n Characterized by: n There’s one best way to do every job n The proper fit of the worker to the job is important  n The proper fit of the worker to the job requires  training  n There is an inherent difference between  management and workers n Involves Time and Motion Studies
Background image of page 4
Communication in Classical  Approaches n Content of Communication n Should be focused on Task-Related  Communication n Direction of Communication Flow n Vertical (Downward) Communication n Channel of Communication n Written Communication n Style of Communication n Formal
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Communication in Classical  Approaches Some problems: n No place for innovation-related  communication n No feedback upward to managers
Background image of page 6
Communication in Classical  Organizations is: 1 2 3 4 7% 87% 0% 6% 1. Vertical 2. Downward 3. Formal 4. All of the Above
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Weber believed a Bureaucracy  should operate through:  1 2 3 4 0% 100% 0% 0% 1. Rational-Legal  Authority 2. Traditional  Authority 3. Charismatic  Authority 4. Shared-Management  Authority
Background image of page 8
Which of these is NOT one of Fayol’s  Five Elements of Management? 1 2 3 4 5% 83% 9% 3% 1. Planning 2. Organizing 3. Control 4. Communication
Background image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Replaceability is not part of the  Machine Metaphor 1 2 91% 9% 1. True 2. False
Background image of page 10
Issues with Classical Approach n Little attention paid to individual employee 
Background image of page 11

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Image of page 12
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 38

CMST 342 - Lecture 3 Course Hero - Organizational...

This preview shows document pages 1 - 12. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online