Finished 312 - Ch 9 Managing Conflict and Power Pt 2 Handling Conflict When someone is challenging your goals or competing for desired resources

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Ch. 9- Managing Conflict and Power Pt. 2
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Handling Conflict When someone is challenging your goals or competing for desired resources – your most important decision is how to deal with the conflict People generally manage conflict in one of four ways: Avoiding Accommodating
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Avoiding Conflict Avoiding conflicts at the center of important issues can create ambivalence or even hostility. Cumulative annoyance Pseudo-conflict
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Avoiding Conflict The avoidance approach occurs when you ignore or communicate ambiguously about the situation. Two specific examples of avoidance: Skirting Sniping
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Accommodating Conflict Accommodation occurs when one person abandons his or her own goals to the desires of the other person. We accommodate to other with more power and to those we love.
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Competitively Managing Conflict Competition occurs when you confront others and pursue you own goals to the exclusion of theirs. More often online than in face-to-face interaction Like in accommodation, power plays a strong role Risks of Competition Escalation Sudden-death statements
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Collaboratively Managing Conflict Collaboration- Treating conflict as a mutual problem-solving challenge rather than something that must be avoided, accommodated, or competed over.
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Four suggestions for collaboratively managing conflict First: Attack problems not people Second: Focus on common interests and long-term goals Third: Create options before arriving at decisions Fourth: Critically evaluate your
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Barriers to Constructive Conflict When we get into conflicts with others, we don’t objectively judge ourselves, others, and the communication that occurs. Instead, we perceive these things in ways that make us look right and others look wrong.
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The most destructive response to conflict is physical violence, a strategy to which people may resort if they cannot think of a better way or
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This document was uploaded on 11/04/2011 for the course COMMUNICAT 312 at University of Tennessee.

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Finished 312 - Ch 9 Managing Conflict and Power Pt 2 Handling Conflict When someone is challenging your goals or competing for desired resources

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