Chapter 1 Foundations of Communications

Chapter 1 Foundations of Communications - Welcome to Bus...

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Ch. 1, Slide 1 Welcome to Bus 130 Business Communications Instructor: Janet Stark Office: CBA 231F Office Hours: Tues 10:30 – 11:20, Wed 2 to 2:45 or by appointment Email: stark@camosun.bc.ca Phone: 370 - 4145 Web: D2L http://online.camosun.ca/
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Ch. 1, Slide 2 The Communication Process Basic Model 1. Sender has idea
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Ch. 1, Slide 3 The Communication Process Basic Model 2. Sender encodes idea in message 1. Sender has idea
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Ch. 1, Slide 4 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea
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Ch. 1, Slide 5 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message
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Ch. 1, Slide 6 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender
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Ch. 1, Slide 7 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender
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Ch. 1, Slide 8 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender
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Ch. 1, Slide 9 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender
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Ch. 1, Slide 10 The Communication Process Expanded Model
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Ch. 1, Slide 11 Question #1: List 3 things that can go wrong during communication. What can be done to overcome these barriers?
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Ch. 1, Slide 12 Barriers to Interpersonal Communication Bypassing = missed meaning Differing frames of reference Lack of common language skills Lack of listening skills Emotional interference Physical distractions
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Miscommunication Ch. 1, Slide 13
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Ch. 1, Slide 14 Overcoming Communication Barriers Realize that communication is
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Chapter 1 Foundations of Communications - Welcome to Bus...

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