Chapter 3 Listening in the Workplace

Chapter 3 Listening in the Workplace - Does this look...

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Unformatted text preview: Does this look familiar? Ch. 3, Slide 1 Ch. 3, Slide 2 The Art of Listening People were given two ears and only one mouth We should therefore listen twice as much as we speak Ch. 3, Slide 3 Developing good listening skills Experts say that we listen at only 25% efficiency. In other words, we ignore, forget, distort, or misunderstand 75% of everything we hear. (Guffey, 2005, p. 76) workers are doing more communicating than ever before, largely because of the Internet, team environments, global competition, and an increasing emphasis on customer service. (Guffey, 2005, p. 76) Ch. 3, Slide 4 The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender Ch. 3, Slide 5 The Listening Process Ch. 3, Slide 6 The Listening Process Ch. 3, Slide 7 The Listening Process Ch. 3, Slide 8 The Listening Process Ch. 3, Slide 9 In the workplace, who do you need to listen to?...
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Chapter 3 Listening in the Workplace - Does this look...

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