Chapter 8 & 9 and Proposals

Chapter 8 & 9 and Proposals - Business...

Info icon This preview shows pages 1–14. Sign up to view the full content.

View Full Document Right Arrow Icon
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 1 Business Letters (email and hard copy) Chapter 8 – Business email messages Chapter 9 – routine letters: straight forward requests, replies and goodwill messages Chapter 10 – Persuasive and Sales messages Chapter 11 – Negative Messages
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Chapter 8 The Do’s and Don’ts of Business Email
Image of page 2
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 3 How not to get a job! Subject: (blank) Hello this is ________ im writing because I have an interview at 11:30 today and I have to cancle it because I have found a full time job sorry for the short notice if anything becomes avalible that is full time I would deffintly come in for an interview thanks again and sorry for the short notice
Image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 4 The Evolution of email in business “As this communication channel continues to mature, messages are becoming more proper and more professional.” (Guffey, 2005, P. 225)
Image of page 4
What factors should you consider when deciding if email is the best channel for your message?
Image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 6 To email or not to email Consider: the purpose of your message, and how this is best achieved? Phone calls or face to face meetings are better for discussion and an exchange of ideas the number of people needing the info (bcc) your primary and secondary audience (cc)
Image of page 6
Under what circumstances would you NOT send an email? email
Image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 8 Do not email when: You are angry. Cool off first and wait until you can think clearly and objectively, then decide if email is the best method
Image of page 8
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 9 Do not email when: You are sending negative news
Image of page 9

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 10 Do not email when: You are sending sensitive/private information
Image of page 10
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 11 Do not email when: You are not sure how your message will be received
Image of page 11

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 12 Email Tips Consider composing off line - especially if you are including a lot of detailed information that you would not want to loose if the system suddenly shuts down Double check the address and proofread carefully Ensure you have included the attachment Revise the subject line if the topic changes
Image of page 12
Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 13 Email tips cont’d Single space within paragraphs; double space between paragraphs
Image of page 13

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 14
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern