Chapter 8 & 9 and Proposals

Chapter 8 & 9 and Proposals - Business Letters...

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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 1 Business Letters (email and hard copy) Chapter 8 – Business email messages Chapter 9 – routine letters: straight forward requests, replies and goodwill messages Chapter 10 – Persuasive and Sales messages Chapter 11 – Negative Messages
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Chapter 8 The Do’s and Don’ts of Business Email
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 3 How not to get a job! Subject: (blank) Hello this is ________ im writing because I have an interview at 11:30 today and I have to cancle it because I have found a full time job sorry for the short notice if anything becomes avalible that is full time I would deffintly come in for an interview thanks again and sorry for the short notice
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 4 The Evolution of email in business “As this communication channel continues to mature, messages are becoming more proper and more professional.” (Guffey, 2005, P. 225)
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What factors should you consider when deciding if email is the best channel for your message?
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 6 To email or not to email Consider: the purpose of your message, and how this is best achieved? Phone calls or face to face meetings are better for discussion and an exchange of ideas the number of people needing the info (bcc) your primary and secondary audience (cc)
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Under what circumstances would you NOT send an email? email
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 8 Do not email when: You are angry. Cool off first and wait until you can think clearly and objectively, then decide if email is the best method
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 9 Do not email when: You are sending negative news
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 10 Do not email when: You are sending sensitive/private information
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 11 Do not email when: You are not sure how your message will be received
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 12 Email Tips Consider composing off line - especially if you are including a lot of detailed information that you would not want to loose if the system suddenly shuts down Double check the address and proofread carefully Ensure you have included the attachment Revise the subject line if the topic changes
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Guffey, Rhodes, Rogin Business Communication: Process and Product, Fourth Canadian Edition Ch. 9, Slide 13 Email tips cont’d
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Chapter 8 & 9 and Proposals - Business Letters...

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