CHAPTER_14_STUDY_NOTES_MS_WORD - Chapter 14 120 Chapter 14...

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Chapter 14 Chapter 14 Dynamics of Behavior in Organizations Chapter Outline I. Organizational Behavior II. Attitudes A. Components of Attitudes B. High Performance Work Attitudes C. Conflicts among Attitudes III. Perception A. Perceptual Selectivity B. Perceptual Distortions C. Attributions IV. Personality and Behavior A. Personality Traits B. Emotional Intelligence C. Attitudes and Behaviors Influenced by Personality D. Person-Job Fit V. Learning A. The Learning Process B. Learning Styles C. Continuous Learning VI. Stress and Stress Management A. Type A and Type B Behavior B. Causes of Work Stress C. Stress Management Annotated Learning Objectives After studying this chapter, students should be able to: 120
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Chapter 14 1. Define attitudes, including their major components, and explain their relationship to personality, perception, and behavior. An attitude is an evaluation that predisposes a person to act in a certain way. The three components of attitudes are cognitions (thoughts), affect (feelings), and behavior. The cognitive component of an attitude includes the beliefs, opinions, and information the person has about the object of the attitude, such as knowledge of what a job entails and opinions about personal abilities. The affective component is the person’s emotions or feelings about the object of the attitude, such as enjoying or hating a job. The behavioral component of an attitude is the person’s intention to behave toward the object of the attitude in a certain way. The cognitive element is the conscious thought, “my job is interesting and challenging.” The affective element is the feeling that “I love this job.” An individual’s personality is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment. Understanding an individual’s personality can help managers predict how that person will act in a particular situation. Perception is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information from the environment. Attitudes affect perceptions and vice versa. Because of individual differences in attitudes, personality, values, interests, and so forth, people often “see” the same thing in different ways. 2. Discuss the importance of work-related attitudes. A positive attitude toward one’s job is called job satisfaction. People experience this attitude when their work matches their needs and interests, when working conditions and rewards (such as pay) are satisfactory, and when the employees like their co-workers. Organizational commitment is loyalty to and heavy involvement in the organization. An employee with a high degree of organizational commitment is likely to say “we” when talking about the organization. Such a person tries to contribute to the organization’s success and wishes to remain with the organization. 3.
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CHAPTER_14_STUDY_NOTES_MS_WORD - Chapter 14 120 Chapter 14...

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