t - Feedback, Coaching, and Discipline What are the four...

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Feedback, Coaching, and Discipline What are the four steps to receiving feedback as a gift? a. Acknowledge the gift . Thank them. Treat it as a gift, even if it is poorly wrapped b. Open the gift . Ask yourself: “What can I learn from this?” Listen carefully and ask clarifying questions. Seek details, examples. c. Confirm the nature and value of the gift . State what you have heard and how it might be helpful. d. Use the gift . Perhaps keep the giver informed about your progress What are some tips for giving feedback? (In class slides) e. Be sensitiv e- give feedback in private-- not in front of other employees or customers f. Be prompt - more immediate feedback is usually better than delayed feedback g. Be specific - specific is more useful than general feedback. Give facts and examples as much as you can h. Be focused on particular behaviors - Avoid personality dimensions and your impressions. Avoid harsh start-ups, Sarcasm, Criticism, Blaming
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t - Feedback, Coaching, and Discipline What are the four...

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