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Unformatted text preview: because it involves subjectively evaluating nonverbal communication. a. True 7. Effective communication involves transmitting ____________________ as well as information. a. Understanding 8. An effective organization has no need for upward communication. b. False 9. What is the term used for the situation where employees are allowed to pick and choose from among a menu of benefit options? c. flexible benefits 10. Helena and Laura were talking on the phone. Laura's two year old son fell and started crying and Laura could no longer hear what Helena said. This is an example of _______________________. c. noise...
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- Fall '10