Session 10 - TEXASfiSTATE UNIVERSITY SAN MARCOS 771 rising...

Info iconThis preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 2
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 4
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 6
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Background image of page 8
Background image of page 9
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: TEXASfiSTATE UNIVERSITY SAN MARCOS 771: rising STAR :1}??an Session "10 Marmging Communication Procesms Functions of Communication Communication me IfafififE'rEfi-Ce and Eli-e understandings . Control member behavior . Foster motivation for what is to be done . Provide a release for emotional expression . Provide information needed to make decisions Communication Process The steps between a source and a receiver that result in the transference and understanding of meaning L?» r1 huh 1.1 o The Sender o Encoding o The Message 0 The Channel 0 Decoding o The Receiver 0 Noise 0 Feedback The Communication Process C h an nel The medium selected by the sender'through which the message travels to” the receiver Types of Channels 0. Formal Channels rAre-established by the organization and transmit messages that are. related to' the "professional activities of members 0. Informal Channels -'Used to transmit pe-rsonal'or social messages In the organization —-— are spontaneous and emerge. as 'a 're'sp'ojnSe to: individual chOi'c'es The Communication Process Channel Rich-ness The amount of information that can be transmitted during a communication episode 1 . Handle multiple; cues sim-U‘ltaneohsly 2- Facilitate rapid: feedback :3. Are Very 'personalih context The Communication Process Interpersonal Communication 0 Oral Communication - Advantage: Speed and feedback - Disadvantage: Distortion of the message 0 Written Communication -' Advantage: Tangible and verifiable - Disadvantage: Time-consuming and lacks feedback "0 Nonverbal Communication -' Advantage: Supports other communications and provides observable expression of emotions and feelings - DisadVantag'ef Misperc‘eption of body langUage 0r gestures can' influence receiver’s interpretation of message The Qommunication Process Nonvérbal Communication- Physical Distance. Grapevine Characteristics - Informal, not controlled by management - Perceived by most employees as being more believable & reliable than formal communications - Largely used to serve the self—interests of those who use it - Results from: o Desire for information about important situations I _. Ambiguous conditions - Conditions that cause anxiety Suggestions for Reducing the Negative Consequences of Rumors 1.Announce timetables for making important decisions 2. Explain decisions and behaviors that may appear inconsistent or secretive . Emphasize the downside, as well as the upside, of current decisions and future plans . Openly discuss worst—case possibilities—it is almost never as anxiety—provoking as the unspoken fantasy Source Adapted from L Hirschhnrn, “Managing Rumors," in L Hirschhnm (ed ), Cutting Back (San Francisco: JssseyrBass, WEB), pp 5:156 With permission 0 E—mail -Advantages: quickly written, sent, and stored; low cost for distribution - Disadvantages: information overload, lack of emotional content, cold and impersonal 0 Instant messaging - Advantage: “real time” e—mail transmitted straight to the receiver’s desktop - Disadvantage: can be intrusive and distracting o Intranet - A private organization—wide information network 0 Extranet -An information network connecting employees with external suppliers, customers, and strategic partners 0 Videoconferencing - An extension of an intranet or extranet that permits face—to—face virtual meetings via video links Filtering A sender's manipulation of information so that it will be seen more favorably by the receiver Selective Perception People selectively interpret what they see on the basis of their interests, background, experience, and attitudes Information Overload A condition in which information inflow exceeds an individual‘s processing capacity Emotions How a receiver feels at the time a message is received will influence how the message is interpreted Language Words have different meanings to different people Communication Apprehension Undue tension and anxiety about oral communication, written communication, or both W 0 rd Semantics .. Con notation-s: guerriere 'fio Efiieetiv ifia'reil : «. - -t Tone Perception D'i'ife ren Ces Difference-s Communication Barriers and Cultural Context ._H.Igg_h —-C.on,t.ex1; Cultures conga” Chinese Enlzitures that rev-- heamiilv K°re°n on: ..n9..nveri:xal' and: Subtle; {fipmese saituatianai cues 'em mesa . . -- - Arab C9 U lgatlflfi ' ' ' ' Greek Spanish ltfl'res “0"?” . ' ' " _ English .éCUiTLIf‘ES I-iTEII 2r heavin North American to 5:60th meaning- ii’ri Scandinavian :Zeomm’u.n*i=‘cati 01"] Swiss German a To reduce your chance of making a fauxpas in another culture, err on the side of caution by: - Assuming differences until similarity is proven - Emphasizing description rather than interpretation or evaluation - Practicing empathy in communication - Treating your interpretations as a working hypothesis o The less employees are uncertain, the greater their satisfaction; good communication reduces uncertainty! a Communication is improved by: - Choosing the correct channel - Being a good listener - Using feedback o Potential for misunderstanding in electronic communication is higher than for traditional modes 0 There are many barriers to international communication that must be overcome ...
View Full Document

This note was uploaded on 11/04/2011 for the course MGT 4375 taught by Professor Dr.ann during the Fall '08 term at Texas State.

Page1 / 9

Session 10 - TEXASfiSTATE UNIVERSITY SAN MARCOS 771 rising...

This preview shows document pages 1 - 9. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online