Chapter 1 Welcome to Hospitality - Copy (2)

Chapter 1 Welcome to Hospitality - Copy (2) -...

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Welcome to Hospitality Chapter 1
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Hospitality one of the fastest growing industries in the world 
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Hospitality Refers to organizations that offer  services such as: Food Beverages Lodging Entertainment Part of the  service industry
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Service differs from  manufacturing  The service product is intangible  The service is inseparable from the  provider  The service itself is variable based  The service product cannot be  inventoried 
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“Moment of Truth” is any time the guest comes in contact with anything or anyone  that represents the operation. The service experience is  created for better or worse.  
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The Service-Tourism- Hospitality Connection Three separate parts of the  economy  1. Agriculture 2. Manufacturing 3. Service  
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Economic changes The shift of dominance from agriculture and manufacturing to  service has required people to acquire different skills. 
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Chapter 1 Welcome to Hospitality - Copy (2) -...

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