Chapter 16 E Hospitality

Chapter 16 E Hospitality

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Unformatted text preview: creates need for lodging companies to offer more rooms to third­party sites, free services, more amenities Types of Information Technology (IT) (IT) Lodging industry • Front office IT: reservation/room management and accounting systems • Back office IT: human resource systems, reports and inventory systems • Restaurant/banquet: cost control, menu management, sales forecasting, pricing • Guest­related services: call accounting, automated and energy management systems Benefits of Technology Increase employee productivity Reduce administrative and communication costs Enhance revenue Increase guest services Benefits of Technology Benefits Increase employee productivity • • • Voice mail Interactive TV guides (easy checkout) Management e­mail Benefits of Technology Benefits Revenue enhancement • • • • Internet bookings Teleconferenci...
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This note was uploaded on 11/07/2011 for the course HFT 1000 taught by Professor Dr.kharris during the Fall '10 term at FSU.

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