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Chapter 16 E Hospitality

Technology in food service technology backofthehouse

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Unformatted text preview: ng Cell phone rentals ATMs Benefits of Technology Benefits Increase guest services • • • Internet access In­room FAX machines Interactive TV guides for checkout, making reservations, ordering room service, etc. Technology in Food Service Technology Back of the house • Little or no guest contact Chef Cook Dishwashers Technology in Food Service Technology Back of the house technology assists kitchen operation • • • • Food and beverage cost control Recipe management Menu pricing Sales forecasting Technology in Food Service Technology New trend in foodservice • • • • • Online reservations Online ordering Electronic wine lists on PDAs Wireless handheld terminals for wait staff Smart phone technology Conventions and Meeting Planning Conventions Technology has stimulated need for enhanced demands • • • • • Teleconferencing Videoconferencing Internet access for meeting planners Smart cards for security Wireless networking systems Technology in Hospitality Technology Other uses of technology • Intranet use for training employees and disseminating information • E­recruiting (Monster.com) • Increased advertising • Hcareers and Hospitality Career Net Technology in Hospitality Technology Adds value to an organization Can reduce labor costs Positive relationship between IT and company performance • Also positive relationship with profit • Increased productivity, revenues and customer service • •...
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