Chapter 19 Luxury Hotels

Chapter 19 Luxury Hotels - LuxuryHotels Chapter19 Quality

Info iconThis preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
Luxury Hotels Chapter 19
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Quality Can best be defined as details, details, details! Everything should exude luxury Website Architecture Grounds Lobby Guest room  Each property must be unique The lobby should be a showcase
Background image of page 2
Quality When the guest arrives: The doorman and valet must be courteous and prompt The front desk well staffed by courteous, professional  desk clerks The bell person should be a tour guide of the hotel and the  guest room Room service  Be available 24/7 Be extensive Be able to do special requests
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Quality No matter what service a luxury hotel  offers, it must be of the finest quality and  staffed by the best.
Background image of page 4
Luxury Hotel Companies Ritz-Carlton Four Seasons Fairmont Regent St. Regis Mandarin Oriental Waldorf-Astoria Collection
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Ritz-Carlton Cesar Ritz was the first to incorporate private baths  in each guest room, uniforms for wait staff of white  ties and aprons, morning suits for all staff, large  bouquets of fresh flowers all around the  public  areas, a la carte dining, and gourmet cuisine using  methods from Auguste Escoffier, and intimate  lobbies for a personalized experience. The Ritz-Carlton Hotel Company was established in  1983. Ritz-Carlton is the only hospitality company to have  twice received the Malcolm Baldridge National  Quality Award. 
Background image of page 6
Four Seasons Their distinguishing edge is service that has  evolved over three decades of exclusive focus  on luxury hospitality.  Staff are chosen for their resourcefulness and  dedication, and trained to be the best they can  be.  They have a multilingual concierge staff who are  there to assist guests around the clock.  Each property feature superb amenities such as:  well-equipped fitness centers and spas; cuisine  that transcends traditional hotel dining; and 24- hour In-Room Dining.
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Fairmont The value that they attach to lasting memories truly  defines Fairmont. Every guest is offered a warm welcome and is made to 
Background image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 23

Chapter 19 Luxury Hotels - LuxuryHotels Chapter19 Quality

This preview shows document pages 1 - 9. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online