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Chapter 6 Operations Management

Chapter 6 Operations Management - Operations Management...

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Operations  Management Chapter 6
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What is Management? The 1 st  of 2 meanings: Management  ( as a noun ) is used to  identify those in charge of directing  business affairs  Group of people who have the authority &  responsibility to oversee the entire  operation Managers use this authority, with other  resources, to produce services and products  that create an operation
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What is Management? The 2 nd  of 2 meanings: Management becomes a service From the sales of products & services the  operation itself becomes an additional  product that which pays its employees,  managers, and owners
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Operations management  becomes an act It is the job that  management does.
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The Hospitality Manager’s Role Defined Management:  is the process of getting tasks  accomplished through people Managers:  a person who is responsible for the  work of others
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The Hospitality Managers’ Role Responsible for: The work of others Deciding the tasks people should  perform Deciding how they can accomplish these  goals to the best of their ability
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How managers can assign work more  effectively Consider the availability of the employee’s time  and whether this is the ideal person to do the job Use work assignments as a means of developing  people Know exactly what you want to communicate  before giving an order If many steps are involved, follow up oral  communication with a note Ask rather than tell
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How managers can assign work  more effectively Match your language to the employee’s training  level Give assignment in logical sequence Be considerate Talk deliberately and authoritatively Take responsibility for the orders you give Allow others to ask questions Follow up
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