Chapter 6 Operations Management

Chapter 6 Operations Management - Operations Management...

Info iconThis preview shows pages 1–9. Sign up to view the full content.

View Full Document Right Arrow Icon
Operations  Management Chapter 6
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
What is Management? The 1 st  of 2 meanings: Management  ( as a noun ) is used to  identify those in charge of directing  business affairs  responsibility to oversee the entire  operation Managers use this authority, with other  resources, to produce services and products  that create an operation
Background image of page 2
What is Management? The 2 nd  of 2 meanings: Management becomes a service operation itself becomes an additional  product that which pays its employees,  managers, and owners
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Operations management  becomes an act It is the job that  management does.
Background image of page 4
The Hospitality Manager’s Role Defined Management:  is the process of getting tasks  accomplished through people Managers:  a person who is responsible for the  work of others
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
The Hospitality Managers’ Role Responsible for: The work of others Deciding the tasks people should  perform Deciding how they can accomplish these  goals to the best of their ability
Background image of page 6
How managers can assign work more  effectively Consider the availability of the employee’s time  and whether this is the ideal person to do the job Use work assignments as a means of developing  people Know exactly what you want to communicate  before giving an order If many steps are involved, follow up oral  communication with a note Ask rather than tell
Background image of page 7

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
How managers can assign work  more effectively Match your language to the employee’s training  level Give assignment in logical sequence Be considerate Talk deliberately and authoritatively Take responsibility for the orders you give Allow others to ask questions Follow up
Background image of page 8
Image of page 9
This is the end of the preview. Sign up to access the rest of the document.

This note was uploaded on 11/07/2011 for the course HFT 1000 taught by Professor Dr.kharris during the Fall '10 term at FSU.

Page1 / 33

Chapter 6 Operations Management - Operations Management...

This preview shows document pages 1 - 9. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online