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Unformatted text preview: Unit 3 Review: Organizational/Small Group and Public Communication Here's the review for this test, scheduled for Friday March 27: Test 3 (Chs. 14, 16-20 and lecture material). These are just general thought starters; do not think this is all you need to know. In the case of all the theories, you should know a little about where the theory comes from (its background), the basic assumptions and concepts/terms, and critiques. I believe that comparing and contrasting theories is always a good way to really understand them. On this test, there are two distinct groups to do that with: one part involves group/organizational contexts, and the other involves public ones. Group/Organizational Contexts: Ch. 14: Groupthink What is groupthink, and why does it occur? Groupthink is when highly cohesive groups frequently fail to consider alternatives to their course of action. When group members think similarly and do not entertain contrary views. This is when everyone in the group agrees. It is a way of deliberating that group members use when their desire for unanimity overrides their motivation to assess all their available plans for action . It occurs because the group has the desire for cohesiveness. What are the basic assumptions? High cohesiveness- group conditions promote; willing to share attitudes/values Problem-solving- unifying behavior; affiliative restraint; suggests that preserving the group is more important to us than making the best decision Complexity- group and decision making process are complex What are the antecedent conditions that create the possibility for groupthink? Can you identify symptoms of groupthink? How would you overcome them? What is the critique of this theory? Antecedent conditions: High cohesiveness- can lead to excessive pressure for people Environmental/structural factors- if the group is isolated from any external forces; lack of impartial leadership; lack of process for making decisions Stress- internal/external characteristics Symptoms: 1. Overestimation- the group thinks its better than it really is a. Illusion of Invulnerability- it can overcome any obstacle because it is special b. Inherent Morality- they are the most moral/thoughtful/good 2. Closed-mindedness willingness of the group to ignore differences in people a. Out-group stereotypes- beliefs about rivals b. Collective rationalization- group commitment to ignore any warnings that might cause you to reconsider the decision 3. Uniformity- desire to go along to get along a. Self-censorship- minimize your own doubts b. Illusion of unanimity- perception that everyone in the group agrees with the decision: result: remains silent c. Self-appointed mindguards- shield the group from any doubts d. Dissenters- pressures on dissenters Preventing Groupthink: Oversight- outside committees that will monitor/question whats going on Dissent- encouraged dissent; written policies that encourage/protect dissent; whistleblowers...
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This note was uploaded on 11/06/2011 for the course COMM 1014 taught by Professor Bmwaggenspack during the Fall '06 term at Virginia Tech.
- Fall '06