VoIP Assignment - Running head: VOIP 1 VoIP Travis Prine...

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Running head: VOIP 1 VoIP Travis Prine IT/242 9/27/2011 Michael Sthultz
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VOIP 2 VoIP This paper is going to show a case study that was done with Kichler Lighting. They are implementing a VoIP solution using Cisco Technology. The purpose of this paper is to explain why the solution was needed, and to show how the implementation bettered the company for employees, customers, and the company itself as a whole. This case study shows how VoIP has helped Kichler Lighting gain a competitive edge using VoIP. Cisco was the vendor that was used to implement this change. Kichler is in high demand for lighting, residential and business. They try to keep up with the Demand of the public, and what is in demand with the ever changing times and tastes. Not only are they trying to stay ion top in demand, but they are also improving delivery. Customer service is very important, and needs to be for most businesses to succeed. The majority of calls fro Kichler are inbound 800 number calls. Before VoIP, there was a call center using an ACD
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VoIP Assignment - Running head: VOIP 1 VoIP Travis Prine...

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