Mgmgt 301 Study Guide
Chapter 1: Management and Organizations
A group of people who work together to achieve some specific purpose.
Management is defined as
the pursuit of organizational goals
Integrating the work of people through
the organization’s resources.
Being efficient means using resources (people, money, raw materials) wisely and
Being effective means to achieve results, to make the right decisions and to
successfully carry them out so that they achieve the organization’s goals.
Managers are the people responsible for the work performance of others.
7 challenges to being an exceptional manager:
Quality, efficiency, innovation, and being responsive to customers.
Managing for diversity- the future won’t resemble the past
Managing for Globalization
Managing for Information technology
Knowledge management: using systems and practices to increase the
sharing of knowledge and information throughout an organization.
Managing ethical standards
Managing for sustainability
Managing for your own happiness and life goals.
Planning, Organizing, Leading, and Controlling
Setting goals and deciding how to achieve them
Arranging tasks, people, and other resources to accomplish the work
Motivating, directing, and otherwise influencing people to work hard to achieve the
Monitoring performance, comparing it with goals, and taking corrective action as needed.
4 steps: Set Standards, Measure performance, compare actual to standards, Take
The Traditional Management Pyramid consists of three parts
: make long term decisions about the overall direction of the organization, and
establish the objectives, policies, and strategies for it.
implement the policies and plans of the top managers above them and
supervise and coordinate the activities of the first level managers below them.
First Line Managers:
Make short term operating decisions, and direct the daily tasks of
Functional managers are responsible for just one organizational activity, General managers
are responsible for many activities.
Three types of organizations: