Chapter 2 - 1 Principles of Information Systems, Ninth...

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Unformatted text preview: 1 Principles of Information Systems, Ninth Edition Chapter 2 Information Systems in Organizations Principles and Learning Objectives The use of information systems to add value to the organization is strongly influenced by organizational structure, culture, and change Identify the value-added processes in the supply chain and describe the role of information systems within them Provide a clear definition of the terms organizational structure, culture, and change and discuss how they affect the implementation of information systems Principles of Information Systems, Ninth Edition 2 Principles and Learning Objectives (continued) Because information systems are so important, businesses need to be sure that improvements or completely new systems help lower costs, increase profits, improve service, or achieve a competitive advantage Identify some of the strategies employed to lower costs or improve service Define the term competitive advantage and discuss how organizations are using information systems to gain such an advantage Discuss how organizations justify the need for information systems Principles of Information Systems, Ninth Edition 3 Principles and Learning Objectives (continued) Cooperation between business managers and IS personnel is the key to unlocking the potential of any new or modified system Define the types of roles, functions, and careers available in the field of information systems Principles of Information Systems, Ninth Edition 4 Principles of Information Systems, Ninth Edition 5 Organizations and Information Systems Organization Formal collection of people and other resources established to accomplish a set of goals A system Constantly uses money, people, materials, machines and other equipment, data, information, and decisions Principles of Information Systems, Ninth Edition 6 Organizations and Information Systems (continued) Principles of Information Systems, Ninth Edition 7 Organizations and Information Systems (continued) Value chain Series (chain) of activities that includes inbound logistics and warehouse and storage Supply chain management (SCM) Determines: What supplies are required for value chain What quantities are needed to meet customer demand How supplies should be processed into finished goods and services How shipment of supplies and products to customers should be scheduled, monitored, and controlled Principles of Information Systems, Ninth Edition 8 Organizations and Information Systems (continued) Principles of Information Systems, Ninth Edition 9 Organizations and Information Systems (continued) Customer relationship management (CRM) programs Help companies manage all aspects of customer encounters Can help a company collect customer data, contact customers, and educate them about new products Organizational Structures Organizational structure Organizational subunits and the way they relate to the overall organization...
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This note was uploaded on 11/10/2011 for the course ISYS 263 taught by Professor B.homan during the Fall '09 term at S.F. State.

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Chapter 2 - 1 Principles of Information Systems, Ninth...

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