V366+Mid-term+Guide-2 - Performance Management Process...

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V366 Organizational Behavior Mid-term Guide Dynamics/ components/ elements of organizational and human behavior Formal vs. informal organization External / environment and open systems view of organizations Manager roles Challenges of managers Diversity and sexual harassment Ethics / consequential, rule-based, character / code of ethics Ethics vs. values Variables that influence behavior/ Behavior Model Personal characteristics vs. personality type Self-efficacy/ self-monitoring Positive affect vs. negative affect Personality type traits Myers-Briggs Type Indicator ABC Model/ behavioral outcome/ cognitive dissonance Behavioral types of employees Persuasion/ communication Elaboration Likelihood Model of Persuasion Maslow’s Hierarchy of Needs McGregor’s Theory X, Theory Y Herzberg Motivation-Hygiene Theory of Motivation Locus of control Attribution Theory Scientific management
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Manager assessment of individual behavior model/ tools of evaluation Goals/ goal level and task performance Goal Setting Methods Performance evaluation
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Unformatted text preview: Performance Management Process Actual and Measured Performance diagram Employee behavioral types and their relation to theories of motivation Correcting poor performance Attribution Theory/ Attribution Model Stress/ distress/ eustress Yerkes-Dodson Law Preventive stress management/ primary, secondary, tertiary preventions Interpersonal communication Modes of communication/ communication models Reflective listening Defensive/ non-defensive communication/ defensive tactics (power-play, put-down) Proxemics/ group behavior Group Behavior/ social loafing, loss of individuality Groups vs. Work Teams Tuckman’s 5 Stage Model Group cohesiveness/ cohesiveness and work related tension Quality of work life Quality Circles Decision making 3 Models of decision making Z - Problem Solving Model The brain/ cognitive styles Groupthink Nominal group technique/ Delphi technique Expert systems (Reminder: study all models from chapters 1-10 presented in power point slides)...
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This note was uploaded on 11/09/2011 for the course SPEA-V 366 taught by Professor Sergiofernandez during the Spring '09 term at Indiana.

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V366+Mid-term+Guide-2 - Performance Management Process...

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