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Unformatted text preview: Performance Management Process Actual and Measured Performance diagram Employee behavioral types and their relation to theories of motivation Correcting poor performance Attribution Theory/ Attribution Model Stress/ distress/ eustress Yerkes-Dodson Law Preventive stress management/ primary, secondary, tertiary preventions Interpersonal communication Modes of communication/ communication models Reflective listening Defensive/ non-defensive communication/ defensive tactics (power-play, put-down) Proxemics/ group behavior Group Behavior/ social loafing, loss of individuality Groups vs. Work Teams Tuckman’s 5 Stage Model Group cohesiveness/ cohesiveness and work related tension Quality of work life Quality Circles Decision making 3 Models of decision making Z - Problem Solving Model The brain/ cognitive styles Groupthink Nominal group technique/ Delphi technique Expert systems (Reminder: study all models from chapters 1-10 presented in power point slides)...
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This note was uploaded on 11/09/2011 for the course SPEA-V 366 taught by Professor Sergiofernandez during the Spring '09 term at Indiana.
- Spring '09