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Problem Solving - or rules Example starting you car...

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Problem Solving The Importance of Decision-Making Skills Decision Making Is defining problems and choosing a course of action from among alternatives Helps supervisors find solutions for problems that result from changing situations  and unusual circumstances Can significantly affect departmental results Appreciative Inquiry (AL) The cooperative search for the best in people, organizations, and the world  around them The heart of AL is asking questions To make a decision, you must first know what you want to accomplish Always be willing to ask why Types of Decisions Programmed Decisions Are solutions to repetitive and routine problems provided by policies, procedures, 
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Unformatted text preview: or rules. Example: starting you car Nonprogrammed Decisions Are solutions to unique problems that require judgment, intuition, and creativity. Example: Deciding which color to paint your car. For project make sure to ask why?’ The Decision-Making Process Decision-Making Process A systematic, step-by-step process to aif in choosing the best alternative Step 1: Define the problem Step 2: Analyze the problem and gather facts and information Step 3: Establish decision criteria Step 4: Develop alternatives Step 5: Evaluate the alternatives Step 6: Select the best alternative Step 7: Follow up and appraise the results...
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