hospitality assignment 1

hospitality assignment 1 - Introduction to Managing th e...

Info iconThis preview shows pages 1–7. Sign up to view the full content.

View Full Document Right Arrow Icon
Introduction to Managing th e Hospitality Experience Name: Liu Tianxu ID: 110009716
Background image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Hospitality experience Hospitality is defined as the act of creating and delivering a valuable and unique custo mer experience. Otherwise, it focus on cre ating experiences for customers/guests for commercial gain.
Background image of page 2
What is an experience? Experiences are induced for example throug h: Visual /seeing Auditory/hearing Olfactory/smell Gustatory/taste Tactile/touch Perception/mental
Background image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Classification of experiences the result of encountering, undergoing, or living through situations
Background image of page 4
Hospitality Focus on industrial activity Focus on food, drink and accommodation Focus on service
Background image of page 5

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
Hospitality can be something m ore Hospitality in the private and social domain s Hospitality as behavior-hospitableness Host-guest relationship Hospitality as performance Hospitality as experience
Background image of page 6
Image of page 7
This is the end of the preview. Sign up to access the rest of the document.

Page1 / 14

hospitality assignment 1 - Introduction to Managing th e...

This preview shows document pages 1 - 7. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online