8.Managing_Performance

8.Managing_Performance - Managing Performance MGT 315 Scott...

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Managing Performance MGT 315 Scott
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Class Agenda O Defining Performance O The Good, The Bad, and The Ugly O Measuring Performance O Global Approach O Attribute Approach O Behavioral Approach O Results Approach 2
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Organizing Model
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Performance Management O Process by which managers ensure that employees’ activities are congruent with organizational goals. Has two primary components: O Defining Performance O Measuring Performance
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Defining Performance O The Good” O Task performance O Organizational Citizenship O “The Bad” O Withdrawal O “The Ugly” O Counterproductive Behavior
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The Good – Task Performance O Task Performance O Formally defined behaviors that contribute to organizational objectives O Examples: sales, parts manufactured, customer service behaviors
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The Good - OCB O Organizational Citizenship Behavior (OCB) O Discretionary “extra mile” behaviors that fall outside of an employee’s job description and that (in the aggregate) promote the effective functioning of the organization
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The Good - OCB O OCB Examples: O Altruism O Helping and assisting coworkers in need O Civic Virtue O Participating in optional functions in order to be a better corporate citizen O Sportsmanship O Maintaining a positive attitude, even in bad times O Courtesy O Sharing pertinent information with others
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The Good - OCB O Though distinct conceptually, the dimensions are strongly related O Antecedents of OCB include both personal and situational factors O Personality (conscientiousness/agreeableness) O Mood O Fair treatment O Job satisfaction
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The Bad - Withdrawal O Unfavorable job behaviors, lateness, and absenteeism, suggesting employees’ desire to withdraw from their work but yet to remain employed O Behaviors such as tardiness, absenteeism, leaving work early, using work time for personal matters, 5 hour lunches, etc. O So both psychological and physical O Video – Office Space
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The Ugly - CWB O Counterproductive Work Behavior (CWB) O Any intentional behavior on the part of an employee that, when viewed from the organization’s perspective, is contrary to its legitimate interests
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The Ugly - CWB O Counterproductive examples:
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8.Managing_Performance - Managing Performance MGT 315 Scott...

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