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ITM_309_Exam_One_Review

ITM_309_Exam_One_Review - ITM 309 Fall 2011 Exam One Topics...

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ITM 309 Fall, 2011 Exam One Topics: Review Outline October 3, 2011 Information Systems in Business – Chapter 1 Apple Case and Class Discussion Porter’s Five Forces Model Porter’s five forces model determines the relative attractiveness of an industry. Porter’s Three Generic Strategies Model Textbook P20. Cost Leadership—Low cost/Broad Market Differentiation—High cost/Broad Market Focused Strategy—Narrow Market/High Cost/Low Cost Value Chain and Value Chain Analysis Textbook P21 Value chain groups a firm’s activities into two categories, primary value activities , and support value activities .
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Primary value activities : acquire raw materials and manufacture, deliver, market, sell, and provide after-sales services. Support value activities : include firm infrastructure, human resource management, technology, development, and procurement. Value Chain Analysis , which views a firm as a series of business processes that each add value to the product or service. Business Competitive Advantages Using IT Enablers Information technologies can support many competitive strategies including broad cost leadership, broad differentiation, and focused strategies. IT can help— Build customer-focused business Reengineer business processes Businesses become agile companies Create virtual companies Build knowledge-creating companies Strategic Decision Making – Chapter 2 Operational, Managerial and Strategic Support Systems Information levels throughout an organization Decision Making Process
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Operational support systems Transaction Processing system (TPS) —Basic business system that serves the operational level and assists in making structured decisions Online transaction processing (OLTP) —Capturing of transaction and event information using technology to process, store, and update
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ITM_309_Exam_One_Review - ITM 309 Fall 2011 Exam One Topics...

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