Lecture_Slides_09-14-11 - ITM 309 Systems Thinking and...

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11/09/11 1 ITM 309 Systems Thinking and Business Process Modeling Dr. Frederick Rodammer Michigan State University Eli Broad College of Business [email protected] September 14, 2011
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11/09/11 2 Today’s Learning Objectives Understand Systems Thinking Understand Business Process Modeling Understand Business Process Improvement, Business Process Reengineering, and Business Process Management
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11/09/11 3 What is Systems Thinking ? Why is Systems Thinking Important to a Business?
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11/09/11 4 Systems Thinking Systems Thinking focuses on how the thing being studied interacts with the other constituents of the system—a set of elements that interact to produce behavior—of which it is a part. Systems Thinking works by expanding its view to take into account larger and larger number of interactions as an issue is being studied or a problem is being solved.
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11/09/11 5 Systems Thinking (and Business Process) Inputs: Processes: Outputs Feedback: Control(s):
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11/09/11 6 Visualizing “Wholes” Picture the Whole and Engage in Systems Thinking Do not visualize individual parts of the organization , e.g., separate silos or departments with often opposing interests or self-directed goals Rather, visualize
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