Chapter 3 - Copyrighted 1 Map Managing Quality Quality...

Info iconThis preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full DocumentRight Arrow Icon
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: Copyrighted 1 Map Managing Quality Quality Quality Approaches Quality Programs ISO 9000 TQM Quality Tools Implications History, key figures Six Sigma Malcolm Baldrige Poka-yoke Costs JIT, Lean Copyrighted 2 Objectives 3-1. Define quality 3-2. Describe the importance of process improvement to quality 3-3. List and describe three implications of quality 3-4. List and define four costs of quality. Relate the significance of these costs to one another. 3-5. Discuss the recent evolution/importance of quality history in U.S. 3-6. Define Malcolm Baldrige and ISO 9000 3-7. Define poka-yoke and provide examples 3-8. Recognize and describe elements of TQM 3-9. Describe the focus of Six Sigma. Differentiate from TQM 3-10. Define just-in-time (JIT). Relate JIT to quality. 3-11. Define lean operations Copyrighted 3 Quality Quality Vague, variable Process improvement focus Implications (e.g., Toyota, BP) Liability Company reputation National reputation Costs External failure Internal failure Appraisal Prevention...
View Full Document

Page1 / 7

Chapter 3 - Copyrighted 1 Map Managing Quality Quality...

This preview shows document pages 1 - 4. Sign up to view the full document.

View Full Document Right Arrow Icon
Ask a homework question - tutors are online