Chapter 1 - Map Operations and Productivity Operations...

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© Copyrighted 1 Map Operations and Productivity Operations Management (OM) Products vs. services Productivity OM definition OM importance Importance of services Critical decisions Labor, capital, mgt History
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© Copyrighted 2 Objectives 1-1. Define Operations Management (OM). Provide an example of OM, including inputs, outputs, resources, and transformation. 1-2. List and clearly describe reasons why OM is important 1-3. Recognize and describe the critical decisions of OM that we will study in this class 1-4. Recognize important events in OM history and their impacts on OM practice 1-5. List and describe key differences between producing products and services 1-6. Describe the importance of services to the US economy 1-7. Define, calculate, and interpret productivity 1-8. Explain how labor, capital, and management affect productivity
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© Copyrighted 3 Objectives – Tips Recognize : recognize elements from a given list Identify , List : provide a list and/or recognize elements from a given list Define : provide definition from memorization Hit key phrases Calculate : perform quantitative problem Memorize equation if not given (and possibly recognize equation as multiple choice)
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