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Chapter 9 - n Chapter 9 Information Decision Support n n n...

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Succeeding with Technology 4th ed > Information, Decision Support…> Please discontinue use of cell phone and turn off the ringer. n Decision Making and Problem Solving n Management Information Systems n Decision Support Systems n Group Decision Support Systems n Hybrid and Special-Purpose Systems Information, Decision Support… n Chapter 9
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Succeeding with Technology 4th ed > Information, Decision Support… > n Key Terms ¡ Decision making ¡ Problem solving ¡ Programmed decisions ¡ Non-programmed decisions ¡ Optimization model ¡ Heuristics Decision Making and Problem Solving
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Succeeding with Technology 4th ed > Information, Decision Support… > Decision Making & Problem Solving Process Potential Problems and opportunities are identified and defined Alternative solutions to the problem are developed Select a course of action Solution put into effect Evaluate the implementation
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Succeeding with Technology 4th ed > Information, Decision Support… > Decision Types n Programmed decisions ¡ Structured situations with well defined relationships ¡ Quantifiable n Non-programmed decisions ¡ Ill-structured situations with vague or changing relationships between variables ¡ Not easily quantifiable in advance
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Succeeding with Technology 4th ed > Information, Decision Support… > Optimization and Heuristic n Optimization Model : find the best solution, helping individuals or organizations meet goals. n Heuristics: commonly accepted guidelines or procedures that usually find a good solution, but not necessarily the optimal solution
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Succeeding with Technology 4th ed > Information, Decision Support… > n Key terms ¡ Management Information System (MIS) ¡ Business Intelligence ¡
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