ACCY 302 (Chen) Class 24 Fall 2009 Pilgrim Bank (A): Customer Profitability We will use the Pilgrim Bank (A) case as a tool for thinking about what basic statistics can tell us. In the class discussion, it will be assumed that you have read and thought about the case and thus have a general understanding of customer profitability in retail banking and a specific understanding of Pilgrim Bank and the decision task at hand. Answer the following questions before you come to class so you can insure you have this understanding. The answers to these questions can be found in the case or derived with some thought, and thus these will not be
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