This preview shows page 1. Sign up to view the full content.
Unformatted text preview: . In fact, informal interaction within a bureaucracy actually makes the bureaucracy more efficient! Sometimes the informal networks become more important than the formal organization. Often formal rules are "bent" to adjust to "real" situations. Informal interaction may become necessary because the formal organization becomes inefficient and cannot perform its assigned tasks. Example: When the Doctor Does not Arrive on Time In a hospital labor and delivery ward, the doctor (MD) is in charge of delivering babies. Sometimes the MD does not arrive on time and the nurse has to perform the doctor's duties. The nurse's actions technically violates the formal rules of the hospital. The consequences of not violating those rules, however, are obviously catastrophic....
View Full Document
- Fall '10