7_Cost of Quality ASQ

7_Cost of Quality ASQ - Cost of Quality (COQ) "The...

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Cost of Quality (COQ) "The cost of quality. It’s a term that's widely used – and widely misunderstood. The "cost of quality" isn't the price of creating a quality product or service. It's the cost of NOT creating a quality product or service. Every time work is redone, the cost of quality increases. Obvious examples include: The reworking of a manufactured item. The retesting of an assembly. The rebuilding of a tool. The correction of a bank statement. The reworking of a service, such as the reprocessing of a loan operation or the replacement of a food order in a restaurant. In short, any cost that would not have been expended if quality were perfect contributes to the cost of quality. Total Quality Costs As the figure below shows, quality costs are the total of the cost incurred by: Investing in the prevention of nonconformance to requirements. Appraising a product or service for conformance to requirements. Failing to meet
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7_Cost of Quality ASQ - Cost of Quality (COQ) "The...

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