1Organizational%20Structures%20Ch%2013%20S10-21

1Organizational%20Structures%20Ch%2013%20S10-21 - IST 335...

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IST 335 Class #2: The Total Organization
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Organizational Structure and Culture Organizational structure The formal system of work roles and authority relationships that govern how associates and managers interact with one another Organizational culture The values shared by associates and managers in an organization
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The Total Organization Goals Decision Making Division of Labor Recruiting Communication Coordination Motivation Control Environmental Scanning
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Types of organizations Product (manufacturing) Physical product Low customer contact Long response time Service Intangible product High customer contact Short response time Non-profit Supports issue of matter
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Elements of Organizational Structure Height The number of hierarchical levels in an organization Span of control The number of individuals a manager directly oversees
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Span of Control Adapted from Exhibit 13-1: Average Span of Control: Effects on Height of the Hierarchy Average span of 4 Average span of 10 Organizational Level Highest Lowest 334 111 Total number of managers 1000 Associates 250 Level 1 Mgrs. 63 Level 2 Mgrs.
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1Organizational%20Structures%20Ch%2013%20S10-21 - IST 335...

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