Lecture+12+-+Conflict

Lecture+12+-+Conflict - Conflict Houskeeping • Exams ...

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Unformatted text preview: Conflict Houskeeping • Exams are not graded yet. • No, I don’t know how you did :) • For Thursday: – Gender & Sex • Performance of sexuality online • Effects on credibility • Week 9: Privacy, Lying and Deceit • Week 10: Virtual CommuniQes • Week 11: Social Support • Week 12/13/15: Online OrganizaQons 2 3 Conflict in Online Environments • Sexual solicitaQon & Cyberbullying – Risk factors • • • • Gender Home environment Physical and substance abuse Depression – Minor- Adult – Minor- minor 4 Conflict in Online Environments • Types of conflicts? – Cyberbullying – Harassment 5 Conflicts • Approaches to conflict – Internal or external dissension that results from differences in ideas, values or feelings between two or more people • (Conflict is expected when working with people with diverse or dissimilar ideas, belief, values,etc.) – Marquis & Huston, 2006 • Types of conflicts – Intrapersonal – Interpersonal – Intergroup 6 Conflicts • The following are stages of conflict development – – – – – – Latent Conflict Perceived Conflict Felt Conflict Manifest (Overt) Conflict Conflict ResoluQon Conflict Acermath 7 Conflicts: Strategies for resolving – – – – – – Compromise CompeQng CooperaQng or AccommodaQng Smoothing Avoiding CollaboraQng 8 Conflict spiral model • Osgood 1962 – Vicious circle of acQon / reacQon – Retaliatory and defensive spirals • Structural change model – Coleman 1957; Schumpeter 1955 – Conflict, and that tacQcs of conflict, produce residue • Changes the system • Psychological changes result and weaken safeguards 9 How does conflict arise online? • Variables of technology that affect conflict? • Variables of the individual that affect conflict? 10 How does conflict arise online? • Factors that may heighten conflict (disinhibiQon) – – – – – – Anonymity Invisibility Delayed ReacQons PercepQon that the interacQon is happening in your head Neutralizing of status Heightening of personality status 11 Conflict Management (Smith 1999) • What is MicroMUSE? • How do people interact in MicroMUSE? 12 Conflict Management • Examples of conflicts - chat and social interacQon – – – – Swagger The Trojan Horse The Hired Gun The Scorpio MuQny 13 Conflict Management • Types of control – Social and technical – Dispute resoluQon tools • MediaQon • Fachinding • ArbitraQon 14 ...
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This note was uploaded on 11/11/2011 for the course COMMUNICAT 192:354 taught by Professor Weber during the Fall '11 term at Rutgers.

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