Chap12 - Johnson’s Styles of Conflict l SHARK aggressor l...

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CHAPTER TWELVE PROFESSIONAL RELATIONSHIPS: Communicating with Colleagues and Other Strangers
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Characteristics of Communication in the Public Realm l Follows roles and scripts l Exhibits respect through avoidance rituals presentation rituals demeanor rituals l Gives priority to practical goals l Makes room for expressive behavior
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Characteristics of Third Places l Neutral territory l People have equal status l Conversation dominant activity l Accessible hours and location
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Characteristics of Third Places (Cont’d.) l Recognizable regulars l Unimpressive décor l Playful mood l “Home away from home” feeling
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Unformatted text preview: Johnson’s Styles of Conflict l SHARK aggressor l TURTLE withdrawer l TEDDY BEAR accommodator l FOX deal maker l OWL problem solver Problem-Solving Strategies l Cost cutting l Compensation l Logrolling l Bridging l Expanding the pie Guidelines for Cooperative Problem Solving l 1 Diagnose personal and relational goals. l 2 Understand other’s interests and emotions. l 3 Accept emotions as legitimate and inevitable. l 4 Focus on interests, not position. l 5 Consider third party intervention....
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This note was uploaded on 11/11/2011 for the course COMMUNICAT 192:201 taught by Professor Coan during the Fall '10 term at Rutgers.

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Chap12 - Johnson’s Styles of Conflict l SHARK aggressor l...

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