FOO Course Syllabus 2007 - Course Outline Winter Term 2007...

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Course Outline Winter Term 2007 COURSE TITLE: Front Office Operations COURSE NUMBER: HOSP 1010 CRN: 22273 – 12:10pm-2:05pm CRN: 23663 – 2:15pm-4:10pm QUARTER CREDIT HOURS: 4.5 PREREQUISITE(S): None PROFESSOR NAME: Sharene Reed OFFICE LOCATION: The Hospitality College-Office 118 OFFICE PHONE: 303-256-9576 OFFICE FAX: 303-256-9371 EMAIL ADDRESS: sreed@jwu.edu PUBLIC FOLDER LOCATION: Public Folders+Denver Campus+The Hospitality College+Reed, Sharene+Course Number OFFICE HOURS: Tuesday’s and Thursday’s from 12:00noon-1:00pm in the Hospitality College–Office 118 CLASS MEETS: CRN # 22273 meets Monday and Wednesday from 12:10pm- 2:05pm. CRN# 23663 meets Monday and Wednesday from 2:15pm-4:10pm. CLASSROOM: To Be Determined Course Description: This course familiarizes students with the front office department of the hotel. Emphasis is placed on guestroom availability, reservation processing, guest registration, night audit and checkout procedures. The student will focus on all aspects of the unique relationship between the front office and other departments in the hotel. Course Outcomes: Upon completion of this course, the student should be able to: 1 Describe reservation processing as it relates to guestroom availability 2 Demonstrate a proficiency in the use of computerized property management systems to process reservations, guest registration, posting transactions, settlements and checkouts 3 Assess techniques for increasing occupancy and maximizing average daily rate (ADR).
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Demonstrate knowledge of front office accounting systems including night audit 5 Explain the interdepartmental relationships between the front office and other departments as it impacts operations and guest service 6 Discuss the role and value of ethics in front office operations Course Outline: I. Review scope of hotel industry II. Structure of the front office III. The reservations process – theory IV. Making and taking the individual reservation V. Property management in practice VI. The Night Audit Required Text: Kasavana, Michael L., & Brooks, Richard M. Managing Front Office Operations, Sixth Edition. (2001). ISBN: 0866122257. Methods of Instruction: Lecture, class discussion, classroom activities, handouts, case s tudies, class presentations, videos and use of the computer lab will be employed to create a dynamic learning environment. Methods of Evaluation: Students must complete all major components as described in the course syllabus in order to pass the class. Reading Assignments: Students are expected to read the textbook and supplement in their entirety by the end of this course. Due to activities scheduled during the class period, specific chapter material may or may not be covered in daily classroom discussions. It is the student’s responsibility to read each chapter, since much of the examination material will be taken directly from this printed material. Reading assignments listed for each class should be completed BEFORE the start of that day’s class. Students should come to class prepared to
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This note was uploaded on 04/06/2008 for the course HOSP 1010 taught by Professor Reed during the Winter '08 term at Johnson & Wales University - Denver.

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FOO Course Syllabus 2007 - Course Outline Winter Term 2007...

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