10 Communication, Conflict, & Emotional Management - part 1-1

10 Communication, Conflict, & Emotional Management - part 1-1

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Unformatted text preview: Communication, Conflict, & Emotional Management Management Communication & Conflict Communication Outline Effective Communication Why is communication so important? Research – Satisfied vs. Dissatisfied Couples Active Listening Active What is it? Role of Speaker & Listener More research Gender Differences in Communication The Role of Humor in Communication Effective Communication Effective Communication involves Communication Intent = Intent Filters interfere with _______ communication Filters Filters 1. In_____ 2. E______ S________ 3. Beliefs & 4. Differences in ______ 5. Self________ Why is communication so important? Why is it important to be a good communicator? Good communication - Conflicts are _________ – Conflicts the way conflict is handled predicts the Dan Canary - ____ never-resolved Poor communication (mishandled conflict) Poor Communication Factors Distinguishing Satisfied from Dissatisfied Couples from John Gottman’s research 30+ years of longitudinal studies _____ ratio Fewer signs of _______ & more signs of _______ Less Gottman’s 5 Horseman of the Apocalypse Apocalypse 1. C______/Criticism 2. C______ 3. D________ 4. Stonewalling or 4. 5. B_______ Robison’s 5 Angels of Marital Bliss Marital 1. R_____ 2. R_____ 2. 3. O_____ 3. 4. E______ 4. 5. C______ Dysfunctional Patterns of Communication Dysfunctional K________ Mind____ * I______ * Yes-butting Cross_______ Active Listening Active What is it? Intellectual Controversy Gottman vs. Markman & Stanley Gottman Active Listening Active What does it do? 1. Prevents _________ 2. Promotes ________ 3. Prevents _______ 4. Identifies _____ Active Listening: Speaker Active Who am I? Who Goal: to help the _______ hear and understand Goal: your point of view your 1. Speak for yourself Make Make Don’t _________ Frame comments in terms of Use ________ formula Active Listening: Speaker Active 2. Make messages _____ Be _________ Avoid ____________ messages Avoid 3. Don’t _________ the listener Active Listening: Speaker Active 4. Avoid statements 5. Stop & let the listener __________ Active Listening: Listener Active Who are you? Goal: to understand the 1. P_________/S_______ 2. Don’t ______ Active Listening: Interaction Active Who are we? 1. Appropriate 2. Prevent/stop 3. S & L take turns 4. Delay problem solving skills Applying Skills Applying Just because you know skills does not mean Just you you Recognize _________ patterns – Recognize ...
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