Chap008

Chap008 - Chapter 08 - Managing Misbehavior Chapter 08...

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Chapter 08 - Managing Misbehavior Chapter 08 Managing Misbehavior True / False Questions 1. Instrumental force represents an individual's personal interests and beliefs. True False 2. Corporate misbehavior is not gender-, industry-, country-, or date-specific. True False 3. Management interactions are the actions taken by managers to prevent, control, or respond to harmful misbehavior. True False 4. Sexual harassment is a form of unethical behavior, not aggression. True False 5. Sexual harassment is a form of discrimination, and harassed employees can file claims for battery and defamation. True False 6. Women tend to classify a smaller range of behavior as sexually harassing than do men. True False 7. Passive aggression is accomplished through the withholding of something desired. True False 8-1
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Chapter 08 - Managing Misbehavior 8. Spreading a damaging rumor that harms an employee's chance to be promoted is an example of direct aggression. True False 9. Today's organizations commonly share information about worker aggression. True False 10. Demographic data may be the best predictors of violence, but it is prohibited by law from being collected. True False 11. Studies report that females score higher on attitude toward revenge than do males. True False 12. American employees now put in less time at work than they did 20 years ago. True False 13. Researchers have found that overachievers are bullied less often than are average performers. True False 14. A manager who uses intimidation, threats of firing, and promises of disciplinary action if desired performance is not achieved is displaying incivility . True False 15. Some researchers believe that the unhealthier the organization, the higher the proportion of bullied versus nonbullied employees. True False 8-2
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Chapter 08 - Managing Misbehavior 16. Incivility is a mild form of violence or harassment. True False 17. Experiencing repeated incidents of rudeness can cause some workers to become physically ill or suffer depression. True False 18. Incivility between colleagues can escalate to a more intense form of interaction, such as aggression or violence. True False 19. Ignoring incivility can allow it to become part of the organization's norms and culture. True False 20. A study of over 12,000 employees found that fewer than 10 percent had actually stolen money or merchandise on the job. True False 21. The concept of "wages in kind" suggests that the more dissatisfied the employee, the more motivated he or she will be to engage in incivility. True False 22. Researchers have concluded that workers' substance use and abuse has more to do with personal characteristics than with working conditions. True False 23. Multiple tests are now available that can accurately predict future substance abuse. True False 8-3
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Chapter 08 - Managing Misbehavior 24. Sabotage is a tangible expression of aggression or violence.
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This note was uploaded on 11/13/2011 for the course MGMT 602 taught by Professor Smith during the Spring '11 term at FSU.

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Chap008 - Chapter 08 - Managing Misbehavior Chapter 08...

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