Chap009

Chap009 - Chapter 09 - Managing Individual Stress Chapter...

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Chapter 09 - Managing Individual Stress Chapter 09 Managing Individual Stress True / False Questions 1. Stress is an adaptive response, moderated by individual differences, that is a consequence of any action, situation, or event that places special demands on a person. True False 2. Rumors of an impending layoff are never as stressful as actually being laid off. True False 3. Generally, the longer special demands are placed on us, the more stressful they are. True False 4. "Not knowing" frequently places more demands on people than does knowing, even if the known result is negative. True False 5. Work and non-work activities are non-related activities. True False 6. Virtually any occurrence can place special demands on a person and lead to stress. True False 7. The greater the power or authority of the person sending conflicting messages, the greater the job dissatisfaction produced by role conflict. True False 9-1
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Chapter 09 - Managing Individual Stress 8. Quantitative overload results from having too many things to do or insufficient time to complete a job. True False 9. Executives in the low and high ends of the stress range, underload and overload, report less serious medical problems. True False 10. Research suggests that when individuals experience high work demands, with little or no control over those demands, the physiological changes that occur disappear soon after the individual leaves work. True False 11. The negative effects of overload can be increased when overload is coupled with low ability to control the demands of work. True False 12. All individuals can withstand the negative consequences of large doses of change. True False 13. Most people would prefer not to know how management views the quality of their work. True False 14. A primary appraisal involves a determination of whether something can be done to reduce a stressor. True False 9-2
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Chapter 09 - Managing Individual Stress 15. A study of both blue- and white-collar workers found that stress primarily affected the performance of the white-collar workers. True False 16. It is unwise for managers to attempt to counsel workers suspected of being depressed. True False 17. Burnout tends to be less of a problem for people whose jobs require extensive contact with other people. True False 18. A high degree of involvement in, identification with, or commitment to one's job or profession is a necessary prerequisite for burnout. True False 19. The irony of burnout is that those most susceptible are those most committed to their work. True False 20. Younger employees are more susceptible to burnout than older ones. True False 21. Workers' compensation laws are increasingly eliminating benefits for injuries stemming from workplace stress. True False 22. Some people are better able to cope with a stressor than are others.
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Chap009 - Chapter 09 - Managing Individual Stress Chapter...

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