Chap013

Chap013 - Chapter 13 Communication Chapter 13 Communication...

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Chapter 13 - Communication Chapter 13 Communication True / False Questions 1. Effective communication is unavoidable in an organization. True False 2. The common symbols between a communicator and a receiver may be verbal, nonverbal, or both. True False 3. All organizational communication is meant to inform or clarify. True False 4. Noise can be thought of as those factors that are irrelevant to communication. True False 5. Nonverbal messages can be influenced by the gender of the communicator. True False 6. Nonverbal behavior can be difficult to suppress. True False 7. Nonverbal behavior can enhance or contradict the message the communicator is sending. True False 13-1
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Chapter 13 - Communication Multiple Choice Questions 8. Physical cues such as distance, posture, and gestures indicate the _______________ of the emotion being expressed. A. type B. intensity C. origin D. All of the choices are correct. True / False Questions 9. When verbal and nonverbal messages conflict, receivers tend to place more faith in the verbal message. True False 10. An effective organization needs upward communication as much as it needs downward communication. True False 11. Failing to maintain email records can result in huge federal fines. True False 12. Nearly 75 percent of the companies polled had fired workers for improper use of the Internet. True False 13. Nearly 10 percent of all major U.S. companies now record and review employees' electronic communications. True False 13-2
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Chapter 13 - Communication 14. Risks are associated with posting on social networking sites. For example, Virgin Atlantic fired a cabin crew for complaining on the Internet about passengers and for making jokes about faulty jet engines. True False 15. Voicemail accounts for approximately 90 percent of telephone communication within organizations today. True False 16. Sending email messages has become more popular than leaving voicemail. True False 17. Structured electronic meetings are longer than face-to-face meetings. True False 18. Technologies will soon solve all communication problems. True False 19. Interpersonal communication can vary from direct orders to casual expressions. True False 20. Interpersonal behavior cannot exist without interpersonal communication. True False 21. A majority of the world's population now speaks and understands English. True False 13-3
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Chapter 13 - Communication 22. The amount of personal space that an individual likes to maintain can shift temporarily, depending on the physical surroundings. True False 23. If noise exists during a communication, complete understanding will not occur. True False 24. Previous experiences can cause different individuals to interpret the same communication in different ways. True False 25. Communicators can encode and receivers can decode without regard to their prior experiences.
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Chap013 - Chapter 13 Communication Chapter 13 Communication...

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