Chap017

Chap017 - Chapter 17 Managing Organizational Change and...

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Chapter 17 - Managing Organizational Change and Innovation Chapter 17 Managing Organizational Change and Innovation True / False Questions 1. Managers can implement power through their control over rewards and sanctions. True False 2. It is management's responsibility to show employees why they should want to change. True False 3. Training nonmanagerial employees has always been a high priority among American corporations. True False 4. People who receive a positive reward are more likely to do the same thing in a similar situation. True False 5. As a general rule, an external change agent will distance him- or herself from top management. True False 6. The external change agent has an advantage over the internal change agent when significant strategic changes must be evaluated. True False 7. In work situations where change is obviously the best choice, the change agent seldom encounters fear, anxiety, or resistance. True False 17-1
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Chapter 17 - Managing Organizational Change and Innovation 8. When a change occurs, people will freely admit that they lack the skills to be a good performer. True False 9. The professional or functional orientation of a department, unit, or team can be a barrier to organizational change. True False 10. If change is considered a threat to the balance of power in an organization, it will be resisted. True False 11. Changes that are imposed with little warning are not likely to be resisted by employees. True False 12. Some organizations and industries are not suited to being learning organizations. True False 13. External forces are one of the most important things for a manager to control. True False 14. The knowledge explosion has introduced new technology for nearly every business function. True False 15. Well-run organizations are free of employee discontent. True False 17-2
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Chapter 17 - Managing Organizational Change and Innovation 16. In many organizations, the need for change is recognized well before a major catastrophe occurs. True False 17. Identifying organizational problems is far more difficult than identifying individuals' problems. True False 18. The choice of a particular development method depends on the nature of the problem that management has diagnosed and the depth of the intended change. True False 19. Structural approaches to organizational change attempt to improve effectiveness by introducing change through formal policies and procedures. True False 20. As a rule, restructuring tends to focus on creating flatter, less organic organizations. True False 21. All structural approaches involve making changes in the organizational structure. True False 22. The exact procedures employed in implementing a management by objectives approach vary from organization to organization and from unit to unit.
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This note was uploaded on 11/13/2011 for the course MGMT 602 taught by Professor Smith during the Spring '11 term at FSU.

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Chap017 - Chapter 17 Managing Organizational Change and...

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