TIFKK7Ch04 - Chapter 4 Systems Analysis and Design 4-1...

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Chapter 4 Systems Analysis and Design 4-1 Chapter 4 True-False 1 . In an interview, opinions may be more important and more revealing than facts. T (p. 110) 2 . The interview is a valuable time to explore key human-computer interaction concerns. T (p. 110) 3 . When deciding whom to interview, it is unnecessary to include all organizational levels which will be affected by the system. F (p. 111) 4 . A bipolar question is a special kind of open-ended question. F (p. 113) 5 . One drawback of closed questions is the possibility that they may bore the interviewee. T (p113) 6 . One benefit of a closed interview question is the richness of detail provided. F (p. 113) 7 . When the interviewer begins with a very detailed set of questions and then expands the scope, the interview is said to have a funnel shape. F (p. 115) 8 . A pyramid structure should be used if the analyst believes the interviewee needs to warm up to the topic. T (p. 115) 9 . A funnel-shaped question sequence is useful when the interviewee feels emotionally about the topic and needs freedom to express those emotions. T (p. 116) 1 0 . The diamond structure has the advantage of taking less interviewer time. F (p. 116) 1 1 . The longer you wait to write up your interview, the more suspect the quality of the data becomes. T (p. 117) 1 2 . No more than one session should be conducted with an interviewee. F (p. 117) 1 3 . A JAD session should be held at a comfortable location away from the corporate headquarters. T (p. 120)
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Chapter 4 Information Gathering: Interactive Methods 4-2 1 4 . A drawback of holding JAD sessions is that the system usually takes longer to implement. F (p. 121) 1 5 . It is unimportant to read background information about the organization prior to an interview since it adds to the expense of the project and the information may be obtained from early open-ended questions. F (p. 110) 1 6 . When ending an interview, it is important to ask the interviewee if there is anything else that they want to add that hasn’t been covered. T (p. 116) 1 7 . One advantage of JAD sessions is that it isolates the user from the analysis and design process. F (p. 121) 1 8 . Behavior is defined as "what people in the organization say they want." F (p. 122) 1 9 . Responses gained through questionnaires using open-ended questions are relatively easy to quantify. F (p. 122) 2 0 . Questionnaires are a quick way to gather massive amounts of data. F (p. 122) 2 1 . A questionnaire is an excellent means of doing an in-depth analysis of a manager's decision-making processes. F (p. 122) 2 2 . Using questionnaires is useful for doing exploratory studies to gauge overall opinion. T (p. 123) 2 3 . Questionnaires are useful in providing the analyst with interactive feedback. F (p. 123) 2 4 . Use open-ended questions when it is impossible to list effectively all the possible responses
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TIFKK7Ch04 - Chapter 4 Systems Analysis and Design 4-1...

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