Terri Chichester_ACC420_Southwest Airlines

Terri Chichester_ACC420_Southwest Airlines - Southwest...

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Southwest Airlines Terri Chichester AC 420 Unit 7 Project 8/23/2011 Southwest Airlines has a very well developed organizational structure that is continually monitored and improved upon. The culture of southwest airlines is represented in all aspects of the business from the mission statement and employee commitment statement to the quality customer service that the employees provide. This unique culture within Southwest Airlines starts with the company mission statement “Dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit”. This unique culture goes on to assure their employees of a stable work environment, opportunities for growth and the promise to provide the employees with the “same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest customer”.
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This note was uploaded on 11/14/2011 for the course AC420 420 taught by Professor Levine during the Fall '11 term at Kaplan University.

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Terri Chichester_ACC420_Southwest Airlines - Southwest...

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