SCMTest1-3 - CH1 please add to this o o What is operations...

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CH1 please add to this! · What is operations and supply management? - Operations: o Are managing your processes within the firm. - SCM o Is managing your processes outside the firm. · Networks Multiple supply chains connected in producing a product or a service. · Operations and supply processes: P. 10 - Planning: processes needed to operate an existing supply chain. Involves developing a set of metrics to monitor the supply chain so that it is efficient and delivers quality and value to customers. - Sourcing: Selection of suppliers that will deliver the goods and the services needed to create the firm’s product. A set of pricing, delivery and payment. Together with metrics for monitoring and improving the relationships between firms. - Making: is where the product is produced or the service is provided. Scheduling processes and coordinating the materials. Together with the metrics that measure speeds, quality and worker productivity. - Delivering: Also referred to as logistics, deals with the customers, make sure they got what they need, you get your payment in return. - Returning : all post- service activities. As well as returning products · Services are: P.11 1. Intangible: cannot be weighted or measured (Dr. Sampson specifically said he disagrees with this part of the definition. He believes services can be measured.) 2. Involves interaction with the customer 3. Heterogeneous: They vary from hour to hour, customer to customer. 4. Perishable and time dependent. 5. Evaluated as a package of features: a. Supporting facility: location, decoration, layout, supporting equipment… (TANGIBLE) b. Facilitating goods: variety, consistency, quantity of the physical goods that go with the service; the food items that accompany a meal service c. Explicit services: training of personnel, consistency of performance, availability and access to the service, comprehensiveness of the service. d. Implicit services: attitude of the servers, atmosphere, waiting time, status, privacy and security, convenience. · Continuum Exhibit 1.4 P.12 o Pure goods: Logistics, book publishing. . o Core goods: Car parts provided by dealers, data storage systems 1
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o Core services: Hotels, airlines o Pure services: Teaching, Advice · Servitization: o It is adding a service to the product we already have. o Increase in revenues, decrease in profits because the company is not focused anymore and it doesn’t have any experience in interactive processing. (As well as investing in new equipment) o A good way to do that is either outsource the service or acquire a firm that does the service. · What is Value? o Quality/Price (Dr. Sampson disagrees with this. Value = Benefit minus cost of good/service relative to competition) · Efficiency vs. Effectiveness o It is a trade-off. o
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This note was uploaded on 11/16/2011 for the course BUS M 361 taught by Professor Cynthiawallin during the Fall '10 term at BYU.

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SCMTest1-3 - CH1 please add to this o o What is operations...

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