Exam 1 Review Sheet (this is from blackboard)
Blue are completed
Red are incomplete
Yellow go on 4X6 Cards
please put page number or ppt number if you found from ppt **
Because it will help a lot when we read the part again.
60 questions - all multiple choice
1 hour 15 min.
Bring a calculator
Here is the link to flashcards (some still need to be filled in):
Hi guys. I made key term on flash cards for this class.
I do not know if it will help for the test. This is extra things.
ID : byut13 pw: 12341234. If you have questions like pw is not working,etc, email me :
email@example.com. (This is up)
What are the competitive priorities (class notes)
Quality (features, performance, conformance, reliability)
Time (delivery speed and reliability, development speed)
Flexibility (mix, changeover, volume)
Cost (labor, material, engineering, quality-related)
Note: In ch. 2 (27-28), it lists the following: Cost or price, Quality, Delivery speed, Delivery Reliability, Coping with
What is an operations process versus a supply chain process? (p. 10 exhibit 1.3)
- Networks of manufacturers and service providers that work together to move goods from the
raw material stage through to the end user.
Linked through physical, information, and monetary flows.
- The planning, scheduling, and control of the
activities that transform inputs into finished goods
p.8) Operations process refers to manufacturing and service processes that are used to transform resources into
Understand definitions of service (11)
Intangible process (although all processes have tangible components): a service that cannot be weighed or
measured; no physical dimensions
Intangible services cannot be patented and customers cannot try it out before purchase
Interaction with customer
Heterogeneous- they vary from day to day
Perishable and time dependent- services cannot be stored, must be dealt with immediately
Specification of a service are evaluated as a
Package of features
that affect the five senses
Supporting facility, facilitating goods, explicit services, implicit services
explicit - training of service personnel, consistency of service performance, availability and
access to the service, and comprehensiveness of the service