OB 321 – Fall 2011 (Dr. Nielson)
Exam 1 Review Sheet
You should be able to
the following terms, concepts, or theories
you should be able
to apply them and distinguish them from one another
In other words, you should be able to explain
how they would impact organizations and individuals differently, and/or how you as a business leader
would use these concepts to be more effective. Concepts designated with the label (READ) are concepts
you are expected to know from reading the textbook but will be only be discussed minimally, if at all,
during our class sessions.
* Potential essay topic
OB is understanding and improving attitudes and behaviors of individuals and groups
3 Levels of OB Analysis
-culture and structure
-Leadership and Teams
-Personality, Cultural Values, and Ability. Emotional awareness-self awareness
These mechanisms and characteristics affect individual mechanisms such as job satisfaction, stress,
motivation, trust, justice, ethics, and learning & decision making. This in turn leads to the individual
outcomes- which are the primary outcomes in OB-job performance and organizational commitment.
*Why OB Matters
-OB can help keep a product good over the long term, and firms have a better survival rate
describes what makes resources valuable and how that will create long-term
profits. Resources include financial as well as knowledge and ability of the workforce. Resources are
more valuable if they are rare. They are also more valuable if they are inimitable, meaning that they
cannot be imitated. This includes history, or the pool of wisdom in your workforce, as well as “numerous
small decisions,” meaning that small decisions are more difficult for competitors to replicate. People also
create “socially complex resources” like culture, trust, and reputation.
– one half or organizations won’t believe the connection between people and profits. One half
of those who do, will not have a good enough approach(need a robust plan not a simple fix). One half of
those who do will not persist long enough. This equals 1/8 of companies that will do what is required to
build profits by putting people first.