2003toolswkshopC8slides

2003toolswkshopC8slides - davidr: davidr: C-8 Moving Toward...

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Unformatted text preview: davidr: davidr: C-8 Moving Toward Excellence: C-8 Moving Toward Excellence: Integrating Performance and Outcome Integrating Performance and Outcome Measurements Measurements Jill Pfitzenmayer, Ph.D. Child & Family Services, Newport, RI David Robinson, Ed.D. Center for Evaluation and Research with Children and Adolescents, Massachusetts Society for the Prevention of Cruelty to Children, Boston, MA Presentation Objectives Presentation Objectives 1 1 . . Participants will learn how to identify program goals, objectives and specific program activities toward the accomplishment of program mission, vision and values. 2. 2. Participants will obtain information about establishing an organizational structure that supports critical analysis of program performance and quality improvement. 3. 3. Participants will identify specific outcome indicators, measurement tools and data collection methods relevant to their program plans. Presentation Objectives Presentation Objectives 4. 4. Participants will learn how to link staff training, employee retention, program performance and outcome measurement efforts. 5. 5. Participants will be able to understand when internal outcome assessment can be enhanced by the introduction of an outside evaluator as consultant or primary investigator. • Conceptual framework • Description of the identified needs and problems • Discussion of the methodology and approaches used to address the systems issues, • Review of specific agency initiatives and reporting structures developed to enhance organizational quality, and • Discussion by an outside evaluator familiar with the agency who was brought in for consultation Agenda Agenda Definitions Definitions Performance Measurement Performance Measurement – “Ongoing monitoring and reporting of program accomplishments, particularly progress towards preestablished goals.”* • type or level of program activities (process) • direct products and services delivered (outputs) • results of products and services (outcomes) Program Evaluation Program Evaluation – “Individual systematic studies conducted periodically or on an ad hoc basis to assess how well a program is working.”* • internal or external experts and program managers • learn benefits of program or how to improve it * GAO, April 1998 Integrating Performance Measurement and Integrating Performance Measurement and Program Evaluation: A Conceptual Framework Program Evaluation: A Conceptual Framework • Linked Linked to institutional mission, goals, objectives, strategic plan, process and outcome evaluation • SMART SMART - S Simple, M Minimum paper, A Actively used, R Revised, and T Transferable to new programs • Best Practices Best Practices – continuously updated incorporating new findings, technology and resources • Comprehensive Comprehensive - Quantity, Quality, Effort and Effect Outcome Evaluation* Needs Assessment Formative and Process*...
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This note was uploaded on 11/15/2011 for the course I SYS 201 taught by Professor Meservy during the Winter '11 term at BYU.

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2003toolswkshopC8slides - davidr: davidr: C-8 Moving Toward...

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