chap05 (1)

chap05 (1) - Fundamentals of Information Systems, Sixth...

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Fundamentals of Information Systems, Sixth Edition Chapter 5 Electronic and Mobile Commerce and Enterprise Systems
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Principles and Learning Objectives Electronic and mobile commerce are evolving, providing new ways of conducting business that present both potential benefits and problems Describe the current status of various forms of e- commerce, including B2B, B2C, C2C, and m- commerce Identify several e-commerce and m-commerce applications Identify several advantages associated with the use of e-commerce and m-commerce Fundamentals of Information Systems, Sixth Edition 2
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Fundamentals of Information Systems, Sixth Edition 3 Principles and Learning Objectives (continued) E-commerce and m-commerce require the careful planning and integration of a number of technology infrastructure components Identify the key components of technology infrastructure that must be in place for e-commerce and m-commerce to work Discuss the key features of the electronic payment systems needed to support e-commerce and m- commerce
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Fundamentals of Information Systems, Sixth Edition 4 Principles and Learning Objectives (continued) An organization must have information systems that support the routine, day-to-day activities that occur in the normal course of business and help a company add value to its products and services Identify the basic activities and business objectives common to all transaction processing systems
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Fundamentals of Information Systems, Sixth Edition 5 Principles and Learning Objectives (continued) A company that implements an enterprise resource planning system is creating a highly integrated set of systems, which can lead to many business benefits Discuss the advantages and disadvantages associated with the implementation of an enterprise resource planning system
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A company that implements a customer relationship management system is building a source of information about customers that can improve sales, marketing, and customer service State the objective of a customer relationship management system and describe several of its basic functions Fundamentals of Information Systems, Sixth Edition 6 Fundamentals of Information Systems, Sixth Edition 6 Principles and Learning Objectives (continued)
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Principles and Learning Objectives (continued) There are many potential international issues associated with the operation of enterprise systems Identify the challenges that multinational corporations face in planning, building, and operating their enterprise systems Fundamentals of Information Systems, Sixth Edition 7
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Why Learn About Electronic and Mobile Commerce and Enterprise Systems? Electronic and mobile commerce and enterprise systems: Have transformed many areas of our lives and careers One fundamental change has been: The manner in which companies interact with their suppliers, customers, government agencies, and other business partners Fundamentals of Information Systems, Sixth Edition 8
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chap05 (1) - Fundamentals of Information Systems, Sixth...

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