workflow

workflow - 1 Business Process and Workflow Management...

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Unformatted text preview: 1 Business Process and Workflow Management Dickson K.W. Chiu PhD, SMIEEE, SMACM These notes are based on the book (Wil van der Aalst and Kees van Hee. Workflow Management: Models, Methods, and Systems. The MIT Press, paperback edition, 2004), its associated presentation slides, and also Dr. Franklin Leung’s slides. Thanks to Dr Reynold Cheng. Dickson Chiu 2008 Workflow BPM-2 Lecture Objectives Workflow management overview Why is workflow important to business? Workflow system architecture Workflow and Groupware: how can they help KM? Dickson Chiu 2008 Workflow BPM-3 What is Workflow? In 1996, the Workflow Management Coalition (WFMC) published a glossary of all useful terms related to workflow. It defines workflow as: The automation of a business process, in whole or part, during which documents, information or tasks are passed from one participant to another for action (activities), according to a set of procedural rules. A participant may be person or an automated process (computer system) local or in a separate remote organization. Dickson Chiu 2008 Workflow BPM-4 Workflow management Goal To manage the flow of work such that the work is done at the right time by the proper person => Knowledge => especially procedural knowledge Definitions A workflow management system (WFMS) is a software package that can be used to support the definition, management and execution of workflow processes. A workflow system (WFS) is a system based on a WFMS that supports a specific set of business processes through the execution of computerized process definitions Dickson Chiu 2008 Workflow BPM-5 Workflow Management By supporting integration of existing applications, workflow systems ensure global integration of people and programs in the framework of a business process. During business processing reengineering exercise, business processes are analyzed and streamlined . Dickson Chiu 2008 Workflow BPM-6 Relevance of workflow management systems Trend : Organization processes: • are becoming more important (BPR) • are subject to frequent changes • are becoming more complex • are increasing in number Workflow Management System ⇒ OS OS OS OS DBMS appl. appl. DBMS DBMS W F M S appl. appl. UIMS UIMS 1965- 1975 1975- 1985 1985- 1995 1995- 2005 Dickson Chiu 2008 Workflow BPM-7 The basic idea: separation of processes, resources and applications focus on the logistics of work processes, not on the contents of individual tasks => procedural knowledge processes resources applications WFMS Dickson Chiu 2008 Workflow BPM-8 What is Workflow (traditional) Dickson Chiu 2008 Workflow BPM-9 What is Workflow (automated) Dickson Chiu 2008...
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workflow - 1 Business Process and Workflow Management...

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